AI impact: Tech Mahindra to cut BPO staff by 5,000 despite rising revenues
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Press Trust of India from business-standard said that Despite rising revenues, IT major Tech Mahindra is set to reduce its business process services (BPS) headcount by 5,000 to 38,000 in FY 2020-21, as a larger part of the tasks get completed through automation and artificial intelligence.
Company executives said there is a “non-linearity” between revenue growth and overall headcount as technology makes it possible for a single individual to accomplish multiple tasks.It can be noted that the business process outsourcing (BPO) vertical, which has its genesis in the ‘call centres’ business of the past, is one of the biggest employment generators in the technology space, where Indian executives handle a slew of processes for overseas clients often across time zones.
A Nasscom and Zinnov report says over 1,600 tech start-ups were added to the ecosystem last year with a record number of 12 new unicorns
business-standard
A Nasscom and Zinnov report says over 1,600 tech start-ups were added to the ecosystem last year with a record number of 12 new unicorns
